playchess.com - log on glitches

[Herb Goodwin]

My account at playchess.com converted to "guest" today after 6000+ games, and I cannot access the Main Playing Room. I have two valid serial numbers, and neither works! I still have my account, apparently, but have the conversion to "guest".

Email support from ChessBase seems to be down here, as given up by my ChessBase9 help...

http://www.chessbase.com/support/mail.asp

How can I contact someone from ChessBase?

Is anyone else experiencing this?

[swami]

My account at playchess.com converted to "guest" today after 6000+ games, and I cannot access the Main Playing Room. I have two valid serial numbers, and neither works! I still have my account, apparently, but have the conversion to "guest".

Email support from ChessBase seems to be down here, as given up by my ChessBase9 help...

http://www.chessbase.com/support/mail.asp

How can I contact someone from ChessBase?

Is anyone else experiencing this?

I think the serial expires after 1 year of usage. Have you used it for a year?

Forget about playchess support, they wouldn't listen...perhaps you should register as guest account, log in and talk to helpful sysop there if there's one.

[M ANSARI]

Yes I think the serial expires after 1 year. You should try to flag one of the sys ops and ask. Harvey is a regular here and on Playchess, and he has always been very helpful.

[Harvey Williamson]

My account at playchess.com converted to "guest" today after 6000+ games, and I cannot access the Main Playing Room. I have two valid serial numbers, and neither works! I still have my account, apparently, but have the conversion to "guest".

Email support from ChessBase seems to be down here, as given up by my ChessBase9 help...

http://www.chessbase.com/support/mail.asp

How can I contact someone from ChessBase?

Is anyone else experiencing this?

Send me a private message with your login details i will have a look later when i am home from work.