TalkChess.com

trojanfoe wrote:Hi there, the download script still appears to be broken. I have tried using Chrome, Firefox and IE and get the message:

Code: Select all

only get to download once

Is that supposed to be an error message? It's pretty badly done, I must say, and I share everyone else's frustration in paying for something and not being allowed to download it.

I don't even understand why a customer can only download it once and I'm pretty sure it should have been tested better.

I brought K6 to support Don through his current hardship and I want to support chess engine development under OSX, however there is only a certain amount of hassle I will tolerate before I abort and attempt to get a refund.

Adam Hair wrote:

trojanfoe wrote:Hi there, the download script still appears to be broken. I have tried using Chrome, Firefox and IE and get the message:

Code: Select all

only get to download once

Is that supposed to be an error message? It's pretty badly done, I must say, and I share everyone else's frustration in paying for something and not being allowed to download it.

I don't even understand why a customer can only download it once and I'm pretty sure it should have been tested better.

I brought K6 to support Don through his current hardship and I want to support chess engine development under OSX, however there is only a certain amount of hassle I will tolerate before I abort and attempt to get a refund.

[MODERATION]

As a paying customer, you are entitled to complain about your service if you find it less than satisfactory. However, this is not a customer service forum for Komodo. If you have problem downloading Komodo 6, then you should either pm Jesse Gersenson here at TalkChess or send an email to support@komodochess.com .

We wish for everybody to realize that discussing how Komodo 6 plays chess or how it interacts with GUIs are on topic subjects here in the general forum. But customer service problems are not. Please contact a member of the Komodo directly for customer service issues.

Thanks,
Adam, Julien, Miguel

M ANSARI wrote:

Adam Hair wrote:

trojanfoe wrote:Hi there, the download script still appears to be broken. I have tried using Chrome, Firefox and IE and get the message:

Code: Select all

only get to download once

Is that supposed to be an error message? It's pretty badly done, I must say, and I share everyone else's frustration in paying for something and not being allowed to download it.

I don't even understand why a customer can only download it once and I'm pretty sure it should have been tested better.

I brought K6 to support Don through his current hardship and I want to support chess engine development under OSX, however there is only a certain amount of hassle I will tolerate before I abort and attempt to get a refund.

[MODERATION]

As a paying customer, you are entitled to complain about your service if you find it less than satisfactory. However, this is not a customer service forum for Komodo. If you have problem downloading Komodo 6, then you should either pm Jesse Gersenson here at TalkChess or send an email to support@komodochess.com .

We wish for everybody to realize that discussing how Komodo 6 plays chess or how it interacts with GUIs are on topic subjects here in the general forum. But customer service problems are not. Please contact a member of the Komodo directly for customer service issues.

Thanks,
Adam, Julien, Miguel

OK, sounds good sorry for that! Want to say Jerry quickly sorted things out and the new link sent downloaded the engine in only a couple of seconds.

beram wrote:

M ANSARI wrote:

Adam Hair wrote:

trojanfoe wrote:Hi there, the download script still appears to be broken. I have tried using Chrome, Firefox and IE and get the message:

Code: Select all

only get to download once

Is that supposed to be an error message? It's pretty badly done, I must say, and I share everyone else's frustration in paying for something and not being allowed to download it.

I don't even understand why a customer can only download it once and I'm pretty sure it should have been tested better.

I brought K6 to support Don through his current hardship and I want to support chess engine development under OSX, however there is only a certain amount of hassle I will tolerate before I abort and attempt to get a refund.

[MODERATION]

As a paying customer, you are entitled to complain about your service if you find it less than satisfactory. However, this is not a customer service forum for Komodo. If you have problem downloading Komodo 6, then you should either pm Jesse Gersenson here at TalkChess or send an email to support@komodochess.com .

We wish for everybody to realize that discussing how Komodo 6 plays chess or how it interacts with GUIs are on topic subjects here in the general forum. But customer service problems are not. Please contact a member of the Komodo directly for customer service issues.

Thanks,
Adam, Julien, Miguel

OK, sounds good sorry for that! Want to say Jerry quickly sorted things out and the new link sent downloaded the engine in only a couple of seconds.

Well good to hear it worked for you Majd, but for me I still havent had any single reaction after my email at support or at Jesse Gersenson by pm in this forum

Adam Hair wrote:

trojanfoe wrote:Hi there, the download script still appears to be broken. I have tried using Chrome, Firefox and IE and get the message:

Code: Select all

only get to download once

Is that supposed to be an error message? It's pretty badly done, I must say, and I share everyone else's frustration in paying for something and not being allowed to download it.

I don't even understand why a customer can only download it once and I'm pretty sure it should have been tested better.

I brought K6 to support Don through his current hardship and I want to support chess engine development under OSX, however there is only a certain amount of hassle I will tolerate before I abort and attempt to get a refund.

[MODERATION]

As a paying customer, you are entitled to complain about your service if you find it less than satisfactory. However, this is not a customer service forum for Komodo. If you have problem downloading Komodo 6, then you should either pm Jesse Gersenson here at TalkChess or send an email to support@komodochess.com .

We wish for everybody to realize that discussing how Komodo 6 plays chess or how it interacts with GUIs are on topic subjects here in the general forum. But customer service problems are not. Please contact a member of the Komodo directly for customer service issues.

Thanks,
Adam, Julien, Miguel