TalkChess.com

After a long time, I decided to change my old Fritz10 to the new Fritz16, attracted by some gadget as improved commented analysis, monte carlo, training test in tact, openings and so on.
It's a bit unstable, but ok... Now an update is published from version 1 (mine one) to version 6. I launch the updater, and a warning appears:
" Impossible to start the application: its configuration is not correct"
Had anybody else this experience, or the trouble is in my system?
Thx in advance.

You probably need to have one of Microsoft's Visual C++ Redistributable Packages installed. Try a 2010 one from the linked list (x86 for 32-bit systems, x64 for 64-bit ones); if you still get the error, try a 2012 one, or one from 2015.

try rebooting your system

Problem solved.
I got VC++2015 and rebooted. It was my system's problem.

Many thanks to Lonnie and T. Poppins.

noctiferus wrote:Problem solved.
I got VC++2015 and rebooted. It was my system's problem.

Many thanks to Lonnie and T. Poppins.

That's what I like about this forum is that you can get specific answers to your problems relating to chess software,configurations,etc. Recently I was helped with Houdini 6 running slow when it was accessing the EGTB. Problem solved there too.

VC++ 2015 is installed, GUI update 6, Fritz 16 win32 UCI ok, but
cannot run Fritz 16 GUI:

Last command executed?

Problemsignatur:
Problemereignisname /name of trouble event: werapitest (eventType)
Betriebsystemversion / OS version: 6.1.7601.2.1.0.256.48
Gebietsschema-ID /regional settings: 1031

Quad-Core i5, 4 GB RAM, Windows 7 32-bit; engine+GUI =>activation ok

Norbert

Norbert Raimund Leisner wrote:VC++ 2015 is installed, GUI update 6, Fritz 16 win32 UCI ok, but
cannot run Fritz 16 GUI:

Last command executed?

Problemsignatur:
Problemereignisname /name of trouble event: werapitest (eventType)
Betriebsystemversion / OS version: 6.1.7601.2.1.0.256.48
Gebietsschema-ID /regional settings: 1031

Quad-Core i5, 4 GB RAM, Windows 7 32-bit; engine+GUI =>activation ok

Norbert

reboot and if you still have a problem uninstall Fritz 16 (Chessprogram 16), run Regscanner - http://www.nirsoft.net/utils/regscanner.html and remove all traces of fritz 16, reboot and install from scratch.

that procedure did not work for me, reboot+ new installation;

on Windows 7 64-bit this error indication occurs:

Problemereignisname: APPCRASH
Anwendungsname: ChessProgram16.exe
Anwendungsversion: 16.1.0.0
Anwendungszeitstempel: 5a09b20a
Fehlermodulname: SView4.dll
Fehlermodulversion: 6.5.0.0
Fehlermodulzeitstempel: 5a044f4c
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000003d36b
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 07d4
Zusatzinformation 2: 07d4186973d80cc07db11014a4935d04
Zusatzinformation 3: 43d2
Zusatzinformation 4: 43d20a7d96d4aa40c123e60453079d9e

Mailed it to CB support.

Norbert

Norbert Raimund Leisner wrote:that procedure did not work for me, reboot+ new installation;

on Windows 7 64-bit this error indication occurs:

Problemereignisname: APPCRASH
Anwendungsname: ChessProgram16.exe
Anwendungsversion: 16.1.0.0
Anwendungszeitstempel: 5a09b20a
Fehlermodulname: SView4.dll
Fehlermodulversion: 6.5.0.0
Fehlermodulzeitstempel: 5a044f4c
Ausnahmecode: c0000005
Ausnahmeoffset: 000000000003d36b
Betriebsystemversion: 6.1.7601.2.1.0.256.48
Gebietsschema-ID: 1031
Zusatzinformation 1: 07d4
Zusatzinformation 2: 07d4186973d80cc07db11014a4935d04
Zusatzinformation 3: 43d2
Zusatzinformation 4: 43d20a7d96d4aa40c123e60453079d9e

Mailed it to CB support.

Norbert

But did you rip away all vestiges of prior installation in your registry. Uninstalling a program usually leaves the residual in the registry. This is why I always "CLEAN" my registry with say Ccleaner. Do not use one that DEFRAGS as it always screws up your computer and you'll be reinstalling your whole computer from scratch.

You are better off CALLING CB instead of the email. The problem will be resolved much quicker: https://en.chessbase.com/pages/contact.

Right. it's a great help.
Thx again.