cc2150dx wrote: ↑Tue Mar 29, 2022 7:01 pm
Has anyone else noticed after upgrading to version 6 (Fritz 18 Neuronal) under file > activate (both activate and update program are both greyed out? The only one that works is "deactivate".
cc2150dx wrote: ↑Tue Mar 29, 2022 7:01 pm
Has anyone else noticed after upgrading to version 6 (Fritz 18 Neuronal) under file > activate (both activate and update program are both greyed out? The only one that works is "deactivate".
That's the issue I'm experiencing.
Has anyone received a fix for this yet?
Thanks
I had that problem with CB16, it turned out to be that it was the wrong update service pack. The update number was correct but I needed the Windows 10 version. Once I installed the correct version then those options were no longer greyed out.
"Good decisions come from experience, and experience comes from bad decisions."
__________________________________________________________________
Ted Summers
cc2150dx wrote: ↑Tue Mar 29, 2022 7:01 pm
Has anyone else noticed after upgrading to version 6 (Fritz 18 Neuronal) under file > activate (both activate and update program are both greyed out? The only one that works is "deactivate".
That's the issue I'm experiencing.
Has anyone received a fix for this yet?
Thanks
I had that problem with CB16, it turned out to be that it was the wrong update service pack. The update number was correct but I needed the Windows 10 version. Once I installed the correct version then those options were no longer greyed out.
Yeah, I redownloaded Fritz 18 Windows 10/11 version from Chessbase. It came with "Neuronal" still no luck.
cc2150dx wrote: ↑Tue Mar 29, 2022 7:01 pm
Has anyone else noticed after upgrading to version 6 (Fritz 18 Neuronal) under file > activate (both activate and update program are both greyed out? The only one that works is "deactivate".
That's the issue I'm experiencing.
Has anyone received a fix for this yet?
Thanks
I had that problem with CB16, it turned out to be that it was the wrong update service pack. The update number was correct but I needed the Windows 10 version. Once I installed the correct version then those options were no longer greyed out.
The behaviour exists also for GUI17_win10_30 update (the latest)!
cc2150dx wrote: ↑Tue Mar 29, 2022 7:01 pm
Has anyone else noticed after upgrading to version 6 (Fritz 18 Neuronal) under file > activate (both activate and update program are both greyed out? The only one that works is "deactivate".
That's the issue I'm experiencing.
Has anyone received a fix for this yet?
Thanks
I had that problem with CB16, it turned out to be that it was the wrong update service pack. The update number was correct but I needed the Windows 10 version. Once I installed the correct version then those options were no longer greyed out.
The behaviour exists also for GUI17_win10_30 update (the latest)!
Yep, There are two different versions of that 64 bit service pack.
"Good decisions come from experience, and experience comes from bad decisions."
__________________________________________________________________
Ted Summers
reflectionofpower wrote: ↑Wed Mar 30, 2022 12:55 pm
I looked and mine is the same way too. I hope that does not hamper future updates?
Reply from Chessbase support: "The inversely displayed menu items in the activation menu are only available if you are logged in within the program with a registered user name.
These important functions are only available when you are logged in with a registered ChessBase account!
You can either log in on the start screen under "Login", alternatively, this option is also available after starting the program under "Login".
After logging in with a ChessBase account, the maintenance functions are available."