What a difference !
Everytime I ask Chess Assistant/Chessok support they reply ASAP !
When I send a question to Chessbase ... it usually takes more than a week to receive the answer...
C.A. support x C.B. support...
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C.A. support x C.B. support...
A. Ponti
AMD Ryzen 1800x, Windows 10.
FIDE current ratings: standard 1913, rapid 1931
AMD Ryzen 1800x, Windows 10.
FIDE current ratings: standard 1913, rapid 1931
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Re: C.A. support x C.B. support...
My guess would be that one has a smaller customer base.
"Good decisions come from experience, and experience comes from bad decisions."
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Ted Summers
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Ted Summers
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Re: C.A. support x C.B. support...
Chessok probably have a smaller customer base.AdminX wrote:My guess would be that one has a smaller customer base.
The trouble is: it does not matter how big your customer base is, a company must work to have the best customer service possible, ever.
A. Ponti
AMD Ryzen 1800x, Windows 10.
FIDE current ratings: standard 1913, rapid 1931
AMD Ryzen 1800x, Windows 10.
FIDE current ratings: standard 1913, rapid 1931
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Re: C.A. support x C.B. support...
ChessBase is a larger company - and the larger customer base should allow them to scale their customer service (via increased hiring) as they grow.Ponti wrote:Chessok probably have a smaller customer base.AdminX wrote:My guess would be that one has a smaller customer base.
The trouble is: it does not matter how big your customer base is, a company must work to have the best customer service possible, ever.
Personally, I think there is no excuse for poor service, whether the company is large or small.