Faulty Excalibur Hand Held Unit

[fern]

Never happened to me in the previous years: to receive something from ICD that does not work. Maybe I was just lucky or maybe the previous owner considered just fair to expend 5 minutes to check what they were sending. In any case, I emailed them to tell them the history and now I am curious what they will answer me.
Stay tuned
Fernando

[fern]

I received the following answer from Quentin, current ICD owner. In think it reflects very well the happy fact that he is managing the store as it was always done for our satisfaction as customers.
My own answer to his answer I will keep private.





Hi Fernando,
>
> As you can imagine, there is always the possibility of a lemon in any batch
> of chess computers. I am sorry to hear that the LCD Express did not work.
> Of course, we'll be happy to send you a new one - but you are right, it is
> not worth the money to send the defective one back, even though it is under
> Excaliburs warranty. We would never expect you to keep a broken machine
> without taking care of it for you, and you should never expect anything
> less, regardless of the price of the item or costs involved.
>
> I hope you realize that the administration of ICD has nothing to do with the
> workings of the chess computers! We have always done our best to make the
> customer happy, regardless of ownership. I hope that you feel more
> satisfied once you receive the replacement.
>
>
>
> Regards,
> Quentin Turner
>
>

[Graham Banks]

Glad to hear that things got sorted satisfactorily Fern.

Regards, Graham.