Mephisto Phoenix Freezing up

[JohnW]

Has anyone had any problems with their Mephisto Phoenix freezing up? It started yesterday when I was playing a retro game against the Fidelity Elite Avante Garde, it would not let me promote a pawn and the game was ruined. Then this morning a game was ruined when playing against the Mephisto Glasgow it wouldn't let me move my queen, it just kept flashing the square where the piece was. I reset the game, started a new game, lost the game and wanted to play a new one but all the buttons were frozing and I could not reset the game. I turned the computer off and back on again and now it won't do anything at all, it boots up, but the two buttons at start up won't do anything. I have tried resetting the system but that hasn't changed anything

[mclane]

Since the mephisto phoenix is a very young machine, why don’t you use your warranty and ask the company where you bought it from for support.

[JohnW]

Since the mephisto phoenix is a very young machine, why don’t you use your warranty and ask the company where you bought it from for support.

Yeah I am going to need to I guess..

[mclane]

IMO this is the usual way. if the warranty would have been gone, you could ask for help, but in the warranty time you should use your rights.